1. Disconnect the device from the PC
2. Download and install Desktop Manager and the Handheld OS to the PC
Command Line Tasks
1. Start a Command Prompt in DOS from the PC (Start >> All Programs >> Accessories >> Command Prompt)
2. Change the directory to: C:\Program Files\Common Files\Research In Motion\AppLoader
If you do not know how to navigate to this directory follow instructions in 2a)
2a)
From C:\ prompt type:
cd Program Files
cd Common Files
cd Research In Motion
cd AppLoader
3. Make sure Desktop Manager is not running
4. Connect BlackBerry to the PC
5. Enter the following command in the Command Prompt window: loader.exe /nojvm
Installation
1. The Application Loader Wizard window will open
2. Click on Next
3. You will get a drop down list with the COM ports and one USB port entry
4. Select the one which says USB:UNKNOWN
If you do not see USB:UNKNOWN or USB:BBPIN, then follow instructions listed in a1-a5:
a1) Disconnect the device from the PC.
a2) Keep the Application Loader Wizard window open
a3) Remove the battery and put it back
a4) While the red led is on, reconnect the device to the PC. The led will only stay on for a few seconds
a5) When USB:UNKNOWN appears in the drop down list, you need to immediately select Next
5. The loader should now connect to your device and you will be able to reinstall the OS
2. Download and install Desktop Manager and the Handheld OS to the PC
Command Line Tasks
1. Start a Command Prompt in DOS from the PC (Start >> All Programs >> Accessories >> Command Prompt)
2. Change the directory to: C:\Program Files\Common Files\Research In Motion\AppLoader
If you do not know how to navigate to this directory follow instructions in 2a)
2a)
From C:\ prompt type:
cd Program Files
cd Common Files
cd Research In Motion
cd AppLoader
3. Make sure Desktop Manager is not running
4. Connect BlackBerry to the PC
5. Enter the following command in the Command Prompt window: loader.exe /nojvm
Installation
1. The Application Loader Wizard window will open
2. Click on Next
3. You will get a drop down list with the COM ports and one USB port entry
4. Select the one which says USB:UNKNOWN
If you do not see USB:UNKNOWN or USB:BBPIN, then follow instructions listed in a1-a5:
a1) Disconnect the device from the PC.
a2) Keep the Application Loader Wizard window open
a3) Remove the battery and put it back
a4) While the red led is on, reconnect the device to the PC. The led will only stay on for a few seconds
a5) When USB:UNKNOWN appears in the drop down list, you need to immediately select Next
5. The loader should now connect to your device and you will be able to reinstall the OS
